Privacy Policy

Your Privacy on the HAG Website:
The purpose of this privacy policy is to inform you as a user of the site about the information we collect when you visit our site, how we use this information whether the information is disclosed and the ways in which we protect users privacy.

We do not require anyone to share personal information about themselves to enjoy our site.  However the ‘contact us’ form may require some specific information.

When you access the site we use technology to collect information indirectly such as your internet address, which is then kept in our internet access logs.

Our site may contain links to other websites of other organisations, if you follow a link to any of these websites, please note that they will be covered by their own privacy policies and security procedures and we do not accept responsibility or liability for any information you may submit to such websites.

How do we collect your information:

We collect information directly from you by way of: –

If you write to, call or email us, we will use your details to respond to you and will keep a record of your correspondence with us. Telephone call’s may be recorded for training purposes.

How do we use your information:

On your visit to the HAG Ltd website we capture the IP address and information on your visit, such as the duration and the type of browser you used.  We use this to evaluate the effectiveness of the website.

Where you voluntarily offer any feedback, data, answers, questions, comments, suggestions, ideas or the like, HAG Ltd will treat that information as confidential and will not use it or disclose it without your approval.

Who has access to your information:

We will not sell or rent your information to third parties.  We will not share your information with third parties for marketing purposes.

We review our retention periods for personal information on a regular basis.  We are legally required to hold some types of information to fulfil our statutory obligations.  We will hold personal information on our systems for as long as is necessary for the relevant activity or contract you hold with us.

Third Party Service Providers working on our behalf:

We may pass your information to our third-party service provider, subcontractors and other associated organisations for the purpose of providing services and completing tasks on our behalf.  When we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct purposes.

We work closely with some third party providers to bring you a range of quality products and services designed to meet the needs of our customers.  The relevant provider will use your details to carry out their obligations arising from any contract.  In some cases they will be acting as a data controller of your information and therefore we advise you to read their Privacy Policy.  The third party product provider will share your information with us which we will use in accordance with this Privacy Policy.

We may transfer your personal information to a third party as part of a purchase or contract as part of our business or if we have a duty to disclose in order to comply with any legal obligation.  However we will take steps to ensure that your privacy rights continue to be protected.

Cookies – which are small files of information which save and retrieve information about your visit to the site, how you navigated through the site and what information was of interest to you.  The cookies do not contain any personal information and only identify you as a number.  We use cookies to save you time when using the site, but, you can set your browser to reject the cookie.   Although you will still be able to access all areas of the site the functionality may be impaired.  Please see the cookies that we collect.

Your Rights:

You have the right to ask us not to process your personal data. We will inform you (before collecting the data) if we intend to use your data for any other purpose than what it was intended for. You can exercise you right to prevent such processing by checking certain boxes on the forms we use.  You can also contact us via the details below.

You can contact us any time to find out what information we hold about you or to request a copy. If you require us to delete your personal data, you should notify us. If you feel that our information is inaccurate or incorrect, we will be happy to correct it.

If you wish to request any of the above or if you have a question regarding our use of your personal information, you can do this by contacting the Digital Manager on 01179654888 or writing to us at the following address: –

HAG Ltd, 1 Oak Lane, Fishponds, Bristol BS5 7UY

Your Data Security:

We are committed to keeping your information safe and secure and we employ appropriate technical and organisational security measures to prevent loss of or unauthorised access to your information.

Your information is stored within UK data centres, Cloud based Tier 3 Security Server.

We will not share your information with third parties without your consent, unless required by law or governmental authority.

Notification of Change:

We keep this Policy under regular review.  This Policy was last updated May 2018